Support
Every plan includes support. Signed-in users get an in-app ticket workspace with full history; here is every way to reach us.
In-app tickets (fastest)
Open a ticket from Support in the app sidebar. Tickets are routed by priority, tracked to resolution, and visible to your whole admin team.
Sign in to open a ticket- — product help & bugs
- — vulnerability reports
- — data-subject requests
- — plans, procurement & no-cost enterprise PoCs
Response targets
| Plan | Channels | First response (urgent) | Coverage |
|---|---|---|---|
| Free | Tickets, knowledge base | 2 business days | Business hours |
| Pro | Tickets, email | 8 business hours | Business hours |
| Enterprise / Enterprise Sovereign | Dedicated Customer Success Manager, tickets, email, escalation line | 30 minutes | 24×7 for urgent severity · 99.95% uptime SLA with service credits |
Enterprise: your dedicated Customer Success Manager
Every Enterprise and Enterprise Sovereign tenant is assigned a named CSM at kick-off — one accountable human for onboarding, rollout planning, quarterly business reviews, escalations, and roadmap input. Your CSM is introduced during provisioning (or on day one of a proof of concept) and is reachable directly, not through a queue.